To file a complaint related to a transaction, the partner can send a POST request to the following URL, including the subject of the complaint, the message, and the transaction ID.
{{base_url}}/api-services/v1/new-claimHeaders
| Parameter Name | Value | Mendatory | Description |
|---|---|---|---|
| apikey | String | Yes | your API key (provided by RichattPay) |
Body
{
"subject": "CLAIM_SUBJECT",
"message": "CLAIM_MESSAGE",
"transactionId": "XXXXXXXXXXXXXXXXXXXX"
}Example of successful response
{
"code": 2000,
"msg": "Successfully operation",
"error": false,
"data": {
"claim": {
"statut": "OPENED",
"subject": "Subject Here",
"message": "Hi customer...",
"transactionId": 102453,
"openedAt": "2022-09-15T15:03:27.339Z",
"createdAt": "2022-09-15T15:03:27.339Z",
"partenersId": 1,
"claimRef": "C98662712961324",
"comment": null,
"callbackUrl": null,
"userIdOpen": null,
"userIdClose": null,
"userIdComment": null,
"updatedAt": null,
"closeAt": null,
"id": 1,
"state": "ACTIVED"
}
}
} Examples of error response
Status(403)
{"error":" The API key is missing or expired"}
Status(404)
{"error":"The transaction reference is not found "} Status(500)
{"error":"An error occurred. Please try again later "}